Refund policy

Thank you for shopping with CAST MTB UG . We want you to be fully satisfied with every purchase you make. If you are not entirely satisfied, we’re here to help.

1. Returns

  • Eligibility Window
    You have [15] days from the date of delivery to request a return. After this period, unfortunately, we cannot offer a refund or exchange.

  • Condition of Items
    To be eligible for a return, your item must:

    1. Be unused and in the same condition that you received it.
    2. Include all original packaging, tags, and accessories.

  • Non-Returnable Items
    Certain types of items are exempt from being returned, such as:

    1. Perishable goods (e.g., food, flowers)
    2. Personalized or customized items
    3. Intimate or sanitary goods (e.g., undergarments, swimwear)
    4. Gift cards, downloadable software products, and digital goods

  • Proof of Purchase
    Please provide a receipt, order confirmation, or proof of purchase when requesting a return.

2. Refunds

  • Processing Refunds
    Once we receive and inspect your returned item, we will notify you by email about the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [15] business days.

  • Partial Refunds
    In certain situations, only partial refunds may be granted (e.g., items with obvious signs of use, or if any item is not in its original condition).

  • Late or Missing Refunds
    If you haven’t received a refund within the stated timeframe, please first check your bank account or contact your credit card provider, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at customer.service@castmtb.com

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3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at customer.service@castmtb.com and include pictures or a clear description of the damage or defect.

4. Shipping Returns

  • Return Shipping Costs
    You will be responsible for paying your own shipping costs for returning your item unless the return is due to our error (e.g., incorrect or defective item). Shipping costs are non-refundable.

  • How to Ship
    To return your product, mail it to:

    Cast MTB UG
    In der Wegscheid 5 Korneuburg 2100 Austria,

    We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us at:
customer.service@castmtb.com